Built to reduce manual phone workload.
DELIGHT originated from practical challenges in international sports event operations. During a 2015 marathon in Hiroshima with 1,000 participants — including international runners — the organizing team received a large number of phone inquiries.
As the event organizer, Hiroyuki Anno personally handled these calls because affordable, scalable phone support was not available during off-hours.
This pattern continued for several years, highlighting a structural issue: phone-based customer communication depends heavily on manual labor.
DELIGHT was created to reduce that dependency by providing always-on, automated phone agents for service-focused businesses.
Incorporated in Delaware, United States in 2023, DELIGHT builds multilingual AI phone agents that automate inbound and outbound business communication.
Our system enables businesses to operate 24/7 without increasing headcount, transforming phone conversations into structured operational insight.
DELIGHT was founded by Hiroyuki Anno, a former international sports event organizer and sports agent with over 20 years of cross-border business experience.
His background in managing large-scale operations and real-time communication shaped DELIGHT’s focus on reliability, discipline, and execution.
Company Name: DELIGHT Global Inc.
Incorporated: Delaware, United States (2023)
Global Operations: Singapore & Japan
Certificate No: IS 737189
The information security management system of our Japan entity is certified under ISO/IEC 27001, demonstrating structured risk management and operational security controls.
Find and Test-Drive a U.S. Leader
DELIGHT is joining the Founder Institute Find and Test-Drive a Co-Founder bootcamp — not because we are looking for a vague “co-founder,” but because we are intentionally building our U.S. leadersh...
DELIGHT Selected as a Japan Innovation Campus 4th-Term Member
We are excited to announce that DELIGHT has been selected as a member of the Japan Innovation Campus (JIC) 4th-term cohort, an initiative led by the Ministry of Economy, Trade and Industry (METI) o...
Accelerating Our Global Expansion Through J-StarX — Starting December 2
We’re excited to announce that we have been officially shortlisted for the J-StarX Local to Global Success Program, operated by JETRO. What is J-StarX Local to Global Success? J-StarX is a global ...
