Blog

Get access to our latest news by signing up for our newsletter.

Breaking the Groundhog Day Loop in Call Centers: Ending the Cycle of Repetitive Issues
Call Center

Breaking the Groundhog Day Loop in Call Centers: Ending the Cycle of Repetitive Issues

Introduction Every February 2nd, Americans and Canadians celebrate Groundhog Day, a tradition where a groundhog supposedly predicts the arrival of spring. However, beyond its folklore, "Groundhog D...

airlineWhich Airplane Seats Are the Safest? A Data-Driven Look at Flight Safety

Which Airplane Seats Are the Safest? A Data-Driven Look at Flight Safety

Introduction Air travel is one of the safest modes of transportation, but passengers often wonder: where is the safest place to sit on a plane? This question has been the subject of numerous studie...

Call CenterTariffs and Their Impact on Call Centers, Call Center Staff, and Education

Tariffs and Their Impact on Call Centers, Call Center Staff, and Education

Introduction Tariffs, or taxes imposed on imported goods and services, play a crucial role in shaping global trade policies. While their primary impact is often discussed in the context of manufact...

fictionFiction Story: Dial 9 for Freedom

Fiction Story: Dial 9 for Freedom

Emily Carter had always thought her job at Orion Support Solutions was just another dull corporate gig. A call center powered by AI, where she and hundreds of others followed automated scripts, res...

Call Center10 Surprising Call Center Industry Practices That Outsiders Find Shocking

10 Surprising Call Center Industry Practices That Outsiders Find Shocking

Call centers play a crucial role in customer service, handling millions of inquiries daily across various industries. However, many of their internal practices remain unknown to outsiders. In some ...

airlineHow Call Centers Should Respond to a Plane Crash in the U.S.

How Call Centers Should Respond to a Plane Crash in the U.S.

Introduction When a plane crash occurs in the U.S., it triggers an immediate wave of inquiries from passengers' families, the media, and the general public. Call centers for airlines and emergency ...