Optimizing Call Center and Reception Operations During Holidays: Multilingual SaaS Phone Bots vs. Human Agents
Supporting Residents and Travelers in Multicultural Municipalities: Challenges and Solutions Through Phone Bots
The Future of Language and Technology in Nearshore and Offshore Call Centers: Adapting Leadership, Processes, and Strategies to Survive and Thrive
The Role of Phone Bots in Modern Call Centers: Incoming vs. Outgoing Calls and the Path to Implementation
