E-commerce operations frequently face surges in call volume during peak shopping seasons, sales, and promotional events. These spikes often result in extended wait times, contributing to customer dissatisfaction and potential loss of sales. DELIGHT's phone bot offers a seamless solution, ensuring immediate support is available 24/7. With zero waiting time, customers receive prompt assistance, significantly enhancing their shopping experience and minimizing frustration. By leveraging DELIGHT's advanced automation, e-commerce businesses can efficiently manage high call volumes, ensuring every customer interaction is a delightful one.